top of page

Client Service Financial Associate

2303 Camino Ramon suite 230, San Ramon, CA, USA

Deadline to Apply:

Opportunity Length:

Hours:

Location:

Schedule:

Compensation:

Benefits:

Open

Permanent

Full Time

Remote & On-Site

Negotiable

$70,000 to $90,000 per year

Dental, Life, Medical, Paid Time Off, Retirement

About California Financial Advisors

California Financial Advisors, CFA, is an equal opportunity employer. We offer a professional, collaborative, and challenging environment, and a pay rate commensurate with prior experience.


California Financial Advisors is compliant with religious and medical exemptions and will provide reasonable accommodation if the exemption is approved.


CFA is a fiduciary investment advisory firm that specializes in retirement planning and investment supervisory services. CFA values a long-term investment approach while catering to the unique needs of all its clients. As a fiduciary firm, CFA conducts all business practices solely in each client’s best interest.

About You

You are a conscientious, detail-oriented, calm, and professional individual. You are easily able to adjust to regularly shifting priorities and are comfortable with and are effective at identifying high-priorities and pivoting your workflow to accomplish first-priority tasks, as well as other tasks within deadlines. These are the skills we are looking for:

  • You are comfortable with and excel at communicating on the phone with clients and other advisors and coworkers; you are skilled at giving clear and concise instructions.

  • You excel at being organized; you follow a procedure the same way every time, even when interrupted with a higher priority, you return to your original task with the same order and process.

  • You have exceptional verbal and written communication skills

  • You are able to listen to clients and custodians to ascertain what questions are being asked and are comfortable with asking follow-up questions to ensure that you understand what they want and will work towards finding resolution

  • You are a self-starter and are comfortable asking questions when you do not understand something

  • You value and ensure accuracy and pay special attention to details

  • You are able to follow already set up protocol and procedures to make sure that everyday tasks, special projects, and emerging high priority tasks are tracked, documented, and completed

  • You work well with others, exhibiting a friendly and patient approach with various personalities

  • You are able to complete certain tasks that are tied to a set time (e.g. within market open hours)

  • You work well on your own and within a team environment.

  • You have previous experience with a financial firm.

About the Role

This position is to support a Partner in the firm with a large client base. It includes developing a relationship with clients and responding to their requests in a timely manner and working in a team environment.

This client service position is a full time position working in the office & remotely in San Ramon.

  • Manage and maintain advisor’s schedule

  • Prepare reports, memos, letters and other documents, using Word and Excel

  • Track all communication with clients, custodians and third-party administrators in Client Relationship Management software

  • Read and analyze incoming emails, voicemails, memos, statements, letters, and reports in order to determine their significance and coordinate their accomplishment

  • Open, sort, and process incoming correspondence, including faxes and email

  • File and retrieve documents, records, and reports in Laserfiche (electronic document management system)

  • Communicate directly with clients on a variety of topics, including cash requests, document preparation and information gathering

  • Work with custodians to prepare and process account forms and applications, coordinate account transfers, manage deposit and withdrawal requests

  • Track all financial and client-related paperwork, following up with clients to ensure timeliness and adherence to deadlines

  • Support the team, ensuring good communication with all team members

  • Manage and ensure Partner’s calendar is accurate

  • Support Partner with other requested tasks

  • Participate in client meetings and assist with preparation and follow up

  • Collect, organize and update client information in our systems

  • Prepare and plan presentations for educational seminars to community

  • Community outreach

  • Monthly newsletter preparation

  • Manage social media

Requirements
  • Bachelor’s Degree

  • 3+ years prior experience in an administrative/client service role (preferably in a financial service role)

  • Minimum 5 years total work experience

  • Experience working with Schwab and/or Fidelity custodians

  • Strong written and verbal communications skills as well as strong interpersonal skills

  • Excellent computer aptitude: ability to learn new software and systems quickly (we use Laserfiche, Naviplan, Morningstar, Tamarac reporting, Schwab Institutional, Fidelity Wealthscape)

  • Experience using CRM software

  • Problem solving skills

  • Marketing experience

  • Team player with experience working in a collaborative environment

  • Proficiency in Microsoft Office Suite and Canva

  • Paraplanner experience desired

  • Desire and ability to study for and receive the Series 65 license

  • Desire and ability to obtain CFP certification

Download Application
bottom of page